Important changes to travel industry regulations

July 12, 2017

CORNWALL – The Ontario government is planning to reform the Travel Industry Act and is proposing several changes, including:


  • Charging consumers an extra fee for the Travel Industry Compensation Fund
  • Allowing TICO, an arm’s–length entity regulating the travel industry, to levy Administrative Monetary Penalties
  • Broadening TICO’s power to enter premises and inspect both regulated businesses and those not registered with the agency
  • Expanding Ontario’s advertising requirements to out-of-province and foreign travel providers
  • Reforming the classification of travel businesses for the purposes of the Act


“Consumers and businesses must have a say in how they search, advertise, present, buy, sell and deliver travel services” MPP Jim McDonell said. “These regulatory changes often do not receive sufficient public input to be meaningful. It is important for anyone who has any interest in travel to give their feedback. The Government must also keep in mind that many Ontarians purchase travel services from providers located outside the province and trips sometimes do not originate or end in Ontario, making enforcement of provincial consumer protection legislation difficult”.


The feedback collection process is open at and at until July 24th and comments are accepted by e-mail or through the comment form. All comments submitted as part of this review are public.